FAQ

Do-I-need-to-be-a-member-of-AAOA-to-order-a-tenant-screening-report?

No, paid membership is not required to order tenant screening services. However, AAOA Value Members do receive a $10 discount on all tenant screening packages along with other great benefits. Learn more about member benefits.

What-information-does-a-tenant-credit-check-include?

AAOA offers many different screening reports including:

  • Credit Reports (TransUnion, Experian, and Equifax)
  • Credit Scores (FICO, National Risk)
  • Criminal Records
  • Eviction History
  • Previous Address History
  • Social Security Number Verification
  • Sex Offender Search
  • Telecheck Verification (NSF check verifier)
  • Terrorist and Federal Crime Search

Can-I-order-a-tenant-screening-report-at-any-time,-day-or-night?

Yes, you can place your order 24 hours a day, 7 days a week. Tenant screening report results will be provided to you instantly – even if we’re fast asleep.

I-need-to-run-a-tenant-credit-check-now.-Is-this-instant-tenant-screening?

Yes! Reports are returned to you immediately at checkout. The credit report and score is instantly returned when the tenant has verified their identity and agreed to release their information. If you’re underwritten you’ll receive the credit and score instantly at checkout, no tenant cooperation required.

What-information-do-I-need-from-the-applicant-to-order-a-tenant-screening-report?

You can order all reports with the following information from your applicant: Full Name (first, middle, and last); Social Security Number; Date of Birth; Driver’s License; and their unique email address. The email address is not required if you complete the underwriting process.

Is-the-tenant’s-email-address-required-to-order-a-tenant-credit-report?

No. The tenant’s email address is not required if you complete the underwriting process. AAOA recommends the underwriting process if you own or manage more than 10 units. If you do not complete the underwriting processthe tenant’s unique email address is required to obtain a credit report and score. See "What is underwriting?" for more information.

What-if-the-tenant-does-not-have-a-Social-Security-Number?

You can order a tenant screening package but the credit report and SSN verifier will not be available. If you are underwritten, you may be able to obtain a credit report but the SSN verifier will still not be available. Additionally, without the SSN the eviction history may not be as comprehensive.

What-if-I-entered-incorrect-information-when-ordering-the-tenant-background-report?

Do not order the report again. If you entered the wrong information by accident or the tenant provided incorrect information, please contact us. We may be able to avoid additional charges. Ordering the again will incur additional charges and no refund will be provided.

Do-you-verify-the-tenant’s-employment-history-and/or-prior-rental-history?

Yes! Any tenant screening report can be customized to include verification of employment or rental history. Additional fees may apply.

I-need-to-run-a-report-on-a-married-couple,-do-I-need-to-pay-for-each-of-them?

All tenant screening reports are priced per applicant. The price you see is a one-time charge for the report you order. Additional tenants, including spouses, would incur an additional fee.

Do-I-need-to-run-a-tenant-screening-report-on-every-person-applying-to-my-rental?

Yes and no. You should be vetting every person who will be residing in your rental property. Checking a tenant’s credit, criminal, eviction, and other background information is key to protecting yourself. While a tenant background check is never required, it is strongly recommended.

Are-your-credit-reports-from-Experian,-TransUnion-or-Equifax?

We proudly offer credit reports by all three major credit bureaus. All accounts are set to receive a TransUnion report by default. However, if you become underwritten you will have the option of selecting an Experian, TransUnion and/or Equifax report.

What-is-underwriting?

Becoming underwritten is optional allows you to gain immediate access to credit reports for the permissible purpose of tenant screening. Once approved you would receive instant credit reports at checkout. The tenant’s email address would no longer be required.

The underwriting process takes as little as 3 business days and requires you, the rental owner/manager, to send in documentation and complete an onsite inspection. Documentation varies but generally requires a copy of your driver’s license, completed rental applications or leases for existing tenants, and a voided bank check. The onsite inspector will be specifically looking for a locked filing cabinet and a paper shredder.

The fee for underwriting is $39 for Value Members or $79 for Free Members. This is a one-time fee if you manage your rentals from a commercial location and a yearly fee if managed from a residential location.

To start the underwriting process simply log in to your account. The option for underwriting will then be found under the Tenant Screening menu.

Is-this-process-secure?-I-don’t-want-to-put-myself-or-my-applicant-at-risk.

Yes, absolutely! AAOA strictly adheres to all security measures as set forth by the credit bureaus and the Fair Credit Reporting Act. We have Access Security Requirements in place and do not store any applicant data or credit cards on our local servers. Our website is COMODO Secure, PCI Compliant with Trustwave, Merchant Verified with Authorize.Net, has an A+ rating with the BBB, and public reviews of our service can be found via a 3rd party, TrustPilot.