Property Management News

The ROI of Virtual Apartment Tours

Most operators see ‘ROI’ and think occupancy or rent growth: ‘I pay X, so I expect Y increase.’ With virtual tours, the financial ROI is unquestionable. Vacancies cost hundreds per day—far more than the cost of producing virtual tours, investing in an AI chatbot, or hiring more leasing staff. And each signed lease resulting from a virtual tour represents a return many times greater than that. But with virtual tours, there’s more to ROI than just dollars. Virtual tours deliver an operational ROI that’s harder to track in a spreadsheet—but arguably more valuable. They make: Leasing teams → happier and more efficient Renters → more qualified and... Read more

Here’s a conversation that happens more often than you’d think: “I tried real estate investing five years ago with a single-family rental. It was a...

The rental housing market has always been influenced by changing consumer expectations, lifestyle shifts and innovation. In recent years, smart home technology has...

Student renters make up a small but significant slice of the renter population. Compared to adults in full-time employment, students are much more likely to rent. And...

Key Takeaways Insurance premiums for multifamily properties are rising at nearly 12% annually—outpacing inflation and overall expense growth. Stricter lender...

Tenant Retention Strategies

If you’re managing rental properties and feel like your leasing efforts are stuck on repeat, you’re not alone. High turnover is costly—not just in dollars but in time, energy, and team morale. That’s why tenant retention strategies are one of the smartest levers a property management company can pull to boost profitability and long-term success. In this guide, we’ll break down actionable strategies rooted in systems, service, and staffing—so you can keep more of the tenants you love. Why Tenant Retention Matters in Property Management Tenant retention directly impacts your NOI. Every time a resident moves out, you’re looking at marketing costs, vacancy loss, turnover repairs,... Read more

If you’ve been in multifamily for a while (like we have), you already know that leasing apartments in 2025 looks nothing like it did a few years ago. Renters are...

Key Takeaways Rent payments rose to 83.5% in October, marking a second consecutive month of improvement. Late payments remain elevated, exceeding 10% for nine straight...

Managing properties has always been about balancing tenant comfort and cost. For decades landlords and property managers relied on routine inspections and reactive...

Say hello to the new wave of renters. The youngest renter generation — Gen Z — is growing up. Members of this generation, born between 1997 and 2012, are leaving the...