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Promoting Responsible Pet Ownership at Apartment...
Promoting Responsible Pet Ownership at Apartment...

Perhaps one of the most positive developments in the rental-housing industry over the past decade is the increased focus on pet-friendly communities. Operators understand the importance—and benefits—of better catering to pet owners and have begun to create less-rigid policies.  But with the increased volume of pets and pet-centric amenities, operators also must promote another facet of the equation—responsible pet ownership. A pet-friendly atmosphere is fantastic, of course. But it can be unruly for fellow pet owners—and non-pet owners—if a pet population is not properly managed. Some residents complain when swimming pool access is unrestricted at an apartment community, and... Read more

Roof Replacement Costs

At some point, every homeowner will deal with roof replacement costs. Whether it's a few missing shingles or a major leak, roofing problems can quickly become a...

10 Commandments of Customer Service

Customer service is job one! Thou shalt answer the phone. There’s no customer service unless your resident can get a hold of you. Thou shalt under-promise and...

What will rental, property management look like...

To be sure, it’s been a tumultuous year for the real estate industry – both commercial and residential. One saving grace has been in the rental and property...

Why Centralize Multifamily Leasing?

Centralization is a hot topic in multifamily, particularly the centralization of leasing functions. A confluence of factors has been transforming the leasing process...

Want More Lease Renewals? Consider These Critical...
Want More Lease Renewals? Consider These Critical...

In apartment community marketing, we know that first impressions can make or break a prospective resident’s likelihood to enter into a lease agreement. That’s why we pour so much time, effort, training, and expense into ensuring our community curb appeal dazzles our customers and our leasing teams are friendly, helpful, and skilled at closing the deal.   Securing new lease agreements and resident move-ins is a priority for rental housing teams. Equally important to a community’s financial success is securing renewal leases. Even in today’s market where occupancy rates are strong and many communities are experiencing such high demand for new leases that they are maintaining active... Read more

Be Sure Where Your Real Profit Is Coming From

Over the long run, rent returns may be more important than price appreciation. There’s an old saying about risk that anyone in CRE should know: Don’t bet the...

A Ranking of the Most Competitive Rental Markets

Miami-Dade County is No. 1. Miami-Dade County is officially the hottest rental market in the US, with competition for available apartments remaining tight and...

Why community associate turnover is so high (and...

Offering a positive resident experience benefits many areas of your business, especially renter retention and acquisition. There are many ways to create a great living...

Market-Rate Apartment Dwellers Are Handling...

Even given the unsteady economy, 95.6 percent of rent is being collected, for now. Rising rents do not seem to be a problem for market-rate renters and paying on...