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landlord helpWith social networking and blog sites so popular now, tenant complaints have taken on a whole new life as they are broadcast into cyberspace more quickly than a blink of the eye — and often before a landlord has a chance to respond.

Take the blog site Passive-Aggressive Notes, or ‘Team PAN’ as some of their readers refer to them.  Go there today and you’ll see tenants who have taken out their frustrations on landlords — one added the words “roach-infested, mold” to a landlord’s rental sign, another posted a sign that the landlord never turns on the heat.  Photos of these acts are displayed by tenants, and readers can join a forum to talk about it.

Last year, a property management company in Chicago filed a lawsuit against a tenant for defamation after the tenant tweeted to others that her apartment had mold, but the managers didn’t care.  The property management company was seeking $50,000 in damages.

After some legal wrangling, the judge threw the case out, but legal scholars have criticized that decision and believe there was enough merit for the landlord to win, especially where the tenant allowed public access to her Twitter profile.

Internet dissing is a problem for landlords because, while tenants tend toward Internet savvy, oftentimes landlords aren’t out there surfing the same sites, and have no idea the tenant lashed out publicly.  As a result, landlords don’t respond, and readers only see the tenant’s side of the story.

It’s one thing to have an opinion, but sometimes tenants go too far. There are a number of possible legal claims that could arise from publicly airing complaints about a landlord.  Physically placing a placard, defacing a sign, or spray-painting a message on the rental property could be trespass. The public display of a photo of the act makes it easier to prove ‘whodunit’.

Defamation  occurs if the statements aren’t true, and it doesn’t require widespread readership to win a claim.  It is often enough for the landlord to look bad in the eyes of a few locals.  Same with the claim for interference with a contractual relationship– it may be there even if just one new prospect gets cold feet and backs out of a lease.  Sometimes the digs are too personal, and could be construed as an invasion of privacy, or even infliction of mental distress or harassment.

It is interesting to note on the PAN site that some viewers wondered whether the ‘roach and mold’ sign was such a good idea. They point out that it could be construed as a poor reflection of the tenants’ housekeeping skills.

What would happen if the shoe were on the other foot — if a landlord dragged a tenant’s name through the mud and encouraged other landlords to turn them away from rental housing?  Would they hold the landlord to a higher standard?

With AAOA, landlords have resources at their fingertips. Check out our Landlord Forms page. 

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  • Jim

    Just an added note, it is not necessary for a LL to go to extreme lenthghs to identify a bad tenant. Most of the “bad” tenants have been evicted for one reason or another and the judgement in small claims court speaks for itself. I do not rent to a prospective tenant even if the judgement hasa been dismissed.

  • Colorado

    You can sign up at Google so they notify you if you turn up on the internet. I’ve registered my name and the property address. So far I haven’t had any derogatory comments posted, but it’s working because it emails me every time I run an ad.

  • guest

    Land lords often do drag tenants names through the mud, it’s called credit and references.

    Tenants should have the right to air their grievances to the public, just the same as landlords do to tenants.

    The truth is that most land lord tenant laws are in favor of the landlords. I have an excellent rental history, but it hasn’t stopped me from getting horrible landlords.

    Tenants the right to run background checks on landlords the same way as landlords run background checks on tenants. I run landlords through what I call ‘my credit check’ by researching them on the internet. Tenants are spending their hard earned money on rent, they’re paying the landlords for the service, which is what a tenant does, which in turn makes them a “paying customer”, than they have the right to know a landlords background and other tenants and ie. “customers” experiences with the landlord ie. “business” to decide whether or not they want to spend their money there.

    My money comes just as hard to me as it does to any landlord, and I have the right to know whether or not I’m selecting a good service or bad service, just the same as a landlord has the right to know if they’re selecting a good tenant or bad tenant. Just the same as a landlord doesn’t want to nor should lose money on a bad tenant, renters don’t want to nor should lose money, and in their case a whole lot more ‘possible bad credit’ on a landlord.

    As far as I’m concerned, if a landlord doesn’t want their name smeared, then just like a tenant who doesn’t want a bad rental history, they should have to work for it.

  • Michael

    I couldn’t agree more. Landlords forget they’re are participating in a business contract. In exchange for money they agree to provide a dwelling for you to make your home. In exchange for providing that dwelling you agree to take care of that dwelling as best you can, aside from normal wear and tear. I find the one thing landlords always lose sight of is that they may own the property, but it is still the tenant’s home. As such you as a tenant have a right to a reasonable quality of life expectation. Often landlords feel they can come and go as they please without consideration simply because they own the property. I wonder how landlords would feel if banks started coming and going without consideration on or in the homes they lived in. Technically the bank owns their dwelling until the mortgage is paid off.

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