Open/Close Menu
Your Rental Housing Solution
Open/Close Menu
Your Rental Housing Solution
Your Rental Housing Solution 866.579.2262
Home · Property Management · Latest News : Do You Ask Tenants Too Many Questions? Landlord Sued After Requesting Proof of Disability
Print Friendly

petsA Philadelphia condominium association has been accused of discrimination against persons with disabilities for refusing to revise its no pets policy which required medical verification of the need for accommodation.

HUD has filed charges claiming that property managers and landlords must make reasonable accommodation for residents with disabilities who require assistance animals without “burdensome or invasive medical documentation.”

According to a statement by HUD, “The Fair Housing Act requires property managers, including condominium associations, to make reasonable accommodations to ‘no-pet’ rules for persons with disabilities who require assistance animals.”

“Assistance animals are not pets. They play a vital role in helping people with disabilities conduct everyday activities and fully enjoy their homes,” said John Trasvia, HUD Assistant Secretary for Fair Housing and Equal Opportunity.

In this case, a resident claimed the landlord denied her request for permission to have a medically-prescribed assistance dog, threatened her with fines and other sanctions for her failure to comply with the restrictive policy, and did not address her concerns over harassment she had experienced from her neighbors because of her assistance dog.

After the first complaint, HUD sought out other residents who used or sought to use assistance animals, because the policies suggested “systemic violations of the Fair Housing Act” that went beyond the allegations of the individual who filed a complaint.

The landlord is accused of implementing increasingly restrictive and onerous policies over a twenty-year period. In n a new 2011 policy, they allegedly issued detailed “Instructions for Physicians for Documenting Disability Under the Federal Fair Housing Act,” which required “exhaustive” documentation to support a doctor’s opinion about the necessity of an assistance animal, and stated, “it may be necessary for you to testify under oath in federal court about your opinion.”

The 2011 policy banned persons using assistance animals from accessing the main lobby, shuttle bus, social rooms, fitness rooms, mail room, and laundry room, and required them to use the service elevator. HUD’s charge alleges that, as a result of the restrictive policies, residents with disabilities have been discouraged from requesting needed assistance animals.

The case will be heard by a United States Administrative Law Judge unless any party to the charge elects to have the case heard in federal district court. If an administrative law judge finds after a hearing that discrimination has occurred, he may award damages to aggrieved persons for the damages caused them by the discrimination. The judge may also order injunctive relief and other equitable relief to deter further discrimination, as well as payment of attorney’s fees. In addition, the judge may impose fines in order to vindicate the public interest. If the matter is decided in federal court, the judge may also award punitive damages to aggrieved persons.

With AAOA, landlords have resources at their fingertips. Check out our Landlord Forms page.

American Apartment Owners Association offers discounts on products and services for landlords related to your rental housing investment, including rental forms, tenant debt collection, tenant background checks, insurance and financing. Find out more at

Print Friendly
  • mark

    Landlord/property owner must be a big player. The property manager must be dumb as dirt. They will go down in flames. The policy, better or worse, should have been posted with this report rather than an interpretation. The judge will overreact and make draconian decisions enabling the tenant and disabling the landlord. Too bad for the rest of us. What is a uniform HUD compliance program for assistance animals? Does HUD have guidance?

  • Allan Quigley

    I can understand the landlords frustration. We often have “assistance / comfort animals” where tenants insist that the animal is needed for medical support or assistance.

    When the tenant moves, these animals that were so necessary for their “condition” are left behind. We find them without shots, poorly fed, undisciplined and left on property or in apartments that have been damaged by the animals.

    We also have an agency that advocates for household pets and encourages people to adopt animals. Unfortunately they don’t take into consideration that the household has neither the time or money to property care for the animals.

    This is one situation where, because of legislation, the landlord has little recourse but to bend to the law that accommodates animals, too often in households that don’t have the capacity to take care of them.

  • Joseph

    I feel if you are instructed by a doctor that you need a animal for asistance. Then you must show proof to the landlord/property manager that it was recommended by a doctor.

Copyright © 2004 - 2017 All Rights Reserved.