Tip #69: Orientation Day
by Jim “Mack” McClelland
Our goal is to be the best property management company in our industry, with the most satisfied customers.
One of the ways we do this is by holding an orientation day for new tenants.
The property manager will spend several hours with a new tenant explaining in detail how to maintain a single-family home, something that is new to many of our tenants who typically are moving from apartments.
This orientation day will include showing how all the appliances work, how to properly operate the HVAC, how we expect lawns to be maintained, and how to contact us 24/7 if anything goes wrong.
Former Chicago Bears football player Jim Mack McClelland is President & CEO of Mack Companies, a suburban Chicago real estate development firm that started in 1997 with the purchase of one property and now manages nearly 100 rental homes.
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